Returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. 

The product is eligible for return within 3 days without any reason after receipt, or for exchange within 30 days after receipt, if they arrived in damaged condition or the item is defective.

Please make sure the item is in a good condition, which will not affect its second sale. Otherwise, your product will not be accepted for return.

The shipping fee can be negotiated between buyer and seller.

In what circumstances can I return?

You could return your product if it is defective, or damaged in the post, or not as described.

What to do in case of returning/exchanging?

Send an email to support@waterflys.com stating your situation first. We will attend to your return/exchange issue in 24 hours. 

When will you send me a new one if I claim exchange?

We will send you a new one after we receive the previous one.

Note

To exchange or refund, you must return an item in the same condition as it was received, not used or altered in any way. Package materials should also be returned. Damaged return or used item may incur additional charge.

For more information, Please don't hesitate to contact us.