Hi Hotz,
We take full responsibility for the negative impact our service had on your shopping experience and appreciate you bringing it to our attention. We understand how frustrating it can be to wait longer than expected.
(Most of our products are available (except a few variants) in our local warehouses. If, due to a temporary stock shortage at our local warehouses, the package(s) will be delivered within 14 days (including Saturday and Sunday).)
Due to a temporary stock shortage at our US warehouses, we tried to ship your bags from our warehouses in another country, and your package was delivered to you successfully. We appreciate your patience and understanding, and thank you for your feedback as it helps us continuously improve our delivery processes and service in the future.
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