Love this bag for my purpose which is to use it as a purse when traveling. Good quality and size for the price. My daughter has one and swears by it for a purse especially when dealing with a toddler. A couple of things I which the company would change however. Add another zipper pocket in the back or inside to keep things organized. Make the strap out of a smoother fabric on the backside. The current fabric is too rough on bare skin. Make the phone holder optional...it is a bit awkward where it is located. Otherwise it's a great find!